Client Reviews

What Our Clients Say

Real stories from real travelers worldwide. Over 26 years of relationships built on trust, expertise, and being there when it matters most.

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★★★★★

The words "genius" and "travel agent" don't generally come to mind in the same sentence, but they do in Ian's case. I am the worst travel agent's client imaginable, changing constantly at last minute's notice, combining points and fares, enormously picky about where I sit. Ian handles it all with ingenuity, resourcefulness, efficiency and good cheer. He has changed the course of my business with his approach.

Paul Lussier

Client since 2012

★★★★★

Dealing with Ian online has been an absolute pleasure. He's gone way beyond the call of duty. I have been very unwell with meningitis and needed specific seats on specific dates and he really came up trumps with First Class all the way to London. He stayed up till 3am several nights in a row to get this sorted out. I can't recommend him highly enough.

Shannan Keen

Sydney, Australia

★★★★★

I was looking for Business Class to Europe. I found BizSeats4U. I tried very hard to find a criticism on the internet -- nothing but praise. Ian found us a fare in First Class cheaper than anything I could have imagined. I expect to become a regular client.

Maggie Ramsay

Sydney, Australia

★★★★★

Thank you for helping my mother with her business class seat from Vancouver to Sweden. Within half an hour we had an email from British Airways with the ticket confirmed. I will recommend you in a heartbeat to everyone. Great work, great service!

Monika Kazazi

Verified Client

★★★★★

We dealt with Ian and have had the best and most efficient service we have ever had in booking a flight. Responses to questions were immediate -- even at 1am his time. Highly recommend.

Sheena Daley

Verified Client

★★★★★

Ian is truly a professional. He finds the best fares and is always available when you need him. He is creative if you need to make changes, he knows his product and the system. I will make it simple: Ian is the best!

Jodi Markoff

Loyal Client

★★★★★

Ian has been booking my international travel for years and has always found me the best deals. He is always there to answer any questions and make sure everything runs smoothly. He always responds super quickly. I would highly recommend him to everyone.

Hedley Derenzie

International Traveler

★★★★★

Ian responds almost instantly. Recently I was in an international city and the airline cancelled my flight. He responded right away and found me an even better flight. This made travelling easy.

Patricia Christofolo

Frequent Traveler

★★★★★

My husband Dave and I have never had a travel agent as helpful, caring and knowledgeable. Even last minute and stressful situations, Ian can make this first class and keep us happy. I can't say enough good things about him.

Nan Newton Grusin

Client since 2011

★★★★★

Ian has worked with us for years. No matter what happens with our flights, Ian will help you all the way through to make sure you get where you need to be. We are so blessed to have someone we trust to make our experience stress free.

Jason & Caroline Weihe

Client since 2021

★★★★★

Ian is by far the best of the best. You can tell he has been in this business for a while. He always books last minute, and he was able to not only book my flights but saved me money in the process. Will be back for sure.

Taylor Peck

Loyal Client

★★★★★

Ian made it so easy and planned the whole journey perfectly. Business Class tickets on this trip were outstanding. Thanks Ian.

Frank Puleo

Long-term Client

★★★★★

Ian is an outstanding travel genius. Despite the challenges of planning travel for a group, Ian delivered plans and prices that made everyone happy -- a very impressive feat. Personable, patient, and helpful. Can't wait to work with him again.

Christina Stone

Group Travel Client

★★★★★

Ian found a way to save me 40,000 frequent flyer miles on a round trip from L.A. to London -- extraordinary. He's possibly the last of a dying breed -- an artisan and a perfectionist. He makes the grueling nature of contemporary air travel significantly less stressful and is in a class by himself.

David Byron

Client since 2012

★★★★★

Excellent and phenomenal service. Ian Pinto is the best!!!

Nancy Rutledge

Verified Client

★★★★★

Thank you Ian -- exceptional service.

Anna-Carin

Verified Client

★★★★★

Ian is ALWAYS my first stop when planning travel. He gets me amazing deals and knows all the ins and outs. He's straight-up as to whether you can get a better deal online or from him -- and he tells you the truth about the experience of the airline. I recommend him to everyone I know.

Ameena Meer

Luxury & Group Specialist, FROSCH Travel

★★★★★

I have used Ian for travel services and recommended a huge number of corporates with complex travel itineraries. The result Ian has delivered is nothing short of outstanding. I have relocated to Australia and still use his service for my business travel needs. If you are dealing with Ian you are in safe hands.

Ryan Menezes

Client since 2007

★★★★★

Wonderful experience -- can't wait to make another booking with BizSeats4U.

Gordon & Sue Branche

Loyal Clients

★★★★★

I have rarely worked with anyone who pays such close and personal attention to details as Ian. It's like having your own private travel agent who takes care of all your most significant details -- and then stays in touch to make sure everything is going accordingly. I enthusiastically endorse Ian Pinto to everyone.

Henri Migala

Director of International Health Programs

★★★★★

Ian has provided impeccable service -- his personal touch, prompt response, and attention to detail has resulted in significant savings. He has even managed to beat the entire gamut of fare comparison websites. I can turn to Ian with full confidence.

Soumendu Nath

Client since 2000

★★★★★

I have been using Ian's travel services for over a decade. He will never try to sell a flight when he thinks you can get a better deal elsewhere. His type of service is very difficult to find in today's internet travel world. Call him and find out for yourself.

Arpana Agarwal

Client since 2006

★★★★★

I have had the pleasure of engaging Ian's services for well over a decade. He has a superb work ethic and exudes a positive attitude regardless of the situation. On many occasions Ian has come through in delivering on my ever-changing travel plans. I would highly recommend him to any professional with a challenging travel schedule.

Darryl Rego

Client since 1999

★★★★★

I would recommend Ian for any foreign and domestic travel. Over the years he has provided us with cost effective air tickets and goes out of the way to make sure all travel related needs are addressed well before the travel date.

Leandro D'Rosa

Verified Client

Reviews reflect actual client experiences. Some testimonial text has been lightly edited for length while preserving original meaning.

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